It is not uncommon in complex registration flows for registrants to change their minds about their activity choices. This can be because they have heard what friends and colleagues are doing, or because the options have changed since the event first opened, or other reasons beyond your control. You have several options for allowing revisions to a registration package.
Users and members can log in to your website, allowing the registration system to look up their registration history. This allows them to resume where they left off. The procedure is simple:
At this point the registration system will recognize that they are a returning registrant. It will display a message like:
Looks like you have previously registered for this. Click here to resume.
Follow the resume link to return to your registration session and add new activity options. (The registrant can also just fill out the registration form and start a new registration, but this will not return them to the original registration session.)
Note that when you are returning to a registration session, the system will only honour confirmed (that is, paid) registrations. If you have elected to pay by invoice, you cannot add to those registrations until the registrations have been confirmed. The admin will either have to record payment on the original invoice, or will have to manually confirm the registrations to allow you to proceed.
The new registrations will go onto a separate invoice from the original.
Registrants who never logged in will not be able to re-authenticate to prove their identity. In this case, you will either have to provide some self-serve method of adding activities, or you will have to manually register and bill them.
If the event allows for bypass registrations, registrants can take advantage of those to register themselves in the bypass activities.
Otherwise, the event will need an explicit bypass fee in the main event for returnees. A bypass fee allows someone to enter a dummy registration in the main event simply to gain access to the activities in the event. You may want to keep this option hidden from regular registrants, by using the following configurations on the bypass fee:
You can give the link to this bypass fee out as needed to allow for self-serve add-ons from public registrants.
The administrator can add registrants to any event or activity from the Register control panel, as follows:
After the registration is done, you can optionally tidy up the roster as follows:
Here you can enter/correct the registrant name, if needed. You can also connect it to this registrant's main event ticket, which will tie them together in the roster so you can better see all their selections together in a single batch.
If you need to change choices made on a registration form, proceed as follows:
Registrants cannot cancel their own registrations. This is left to administrators to manage, so that you can do it in a way that is consistent with your event cancellation policy.
Cancelling registrations is easy:
If the cancelled ticket is part of an event with GA ticketing, or a fee with special ticketing, the cancelled ticket will automatically go up for sale again, if the fee is still open.
If you also need to refund the ticket purchase price, you can proceed as follows: