Support > Documentation > Event Management > Altering completed registrations

Altering completed registrations

Sometimes attendees will forget to enroll themselves into activities, or will change their mind later about activities they want to attend.

The add to registrations tool allows members and registered guests to revisit their registrations, and add new activities to their selections.

If this tool does not work (perhaps due to closed deadlines) or you are dealing with a registrant who does not have a login account, or can't figure it out, or you just need to force someone into an activity that they are not otherwise permitted to self-register in, you can always use the following technique to force your way into any activities.

1. Take note of their original registration # in the main roster

This is the number in the left-hand column for their main event registration.

2. Go to the register tool in the admin toolbar

The register screen shows all of the main event fees, with registration buttons. But since our registrant is already registered in a main fee, we're going to skip those.

Scroll to the bottom, and you will see a "Restricted Fees" bar. Click on that, and *every* fee in the event is shown. You can bypass the main event fees using these restricted registration buttons.

Scroll down (or search using Ctrl-F or Cmd-F) until you find the activity of interest. Select one of the options. There may be several to choose from. It doesn't really matter which one you pick, as long as it is the correct price.

Note the warning message that advises caution: you can end up with inconsistencies in your roster if you use these restricted fees carelessly. Step #4, below, will explain how to fix those inconsistencies. Just complete the registration form and submit.

You can repeat this step if adding multiple activities, but either way, when done, click on "Done - finish registration".

3. Complete the registration

If the invoice total is zero, you can probably just skip checkout - since the registrant already went through checkout for their main registration, you don't need to do it again. Just click "COMP ALL".

If there is an actual invoice total, or if you need the activity registration to be properly tied to an existing member's account and profile, you should go through checkout to complete the registration.

4. Connect the new registration to their original registration

Now find your way to the activity roster (not the main roster). There are 2 ways to get a roster for just one activity:

  1. Go to the main roster. Under Roster Options there is a list of sub-rosters. You can find your activity in that sub-roster list. Click on it there.
  2. Go to the Overview of the main event, and click on your activity name on that screen. Then click on roster to see a roster of just that activity.

Your new registration should be at the top of the list of registrations. Click on its registration # (leftmost column), and then click the "configure" button.

Set the primary registration to the original registration # (from step 1, above). In some cases, the name fields may be blank, but you can fix that here as well. Hit submit, and you're done.

If you repeated step 2 for multiple activity additions, you can repeat this step for each one of those.

5. Done!

If you go back to your main event roster and include activities, you should now see the new activity registrations under the registrant's original main registration.

If there is an outstanding invoice, you will need to handle billing separately. Use the Payments module to find the invoice, and email it to them. If the registrant is a member or registered guest they may be able to log in to their profile, go to their account screen, view the invoice, and pay for it there by credit card.


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